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Our Privacy Policy: What We Collect and Why

Q: What if I suspect my account has been accessed by someone else?

Contact our live chat team immediately or email support@lion08.xyz with the date and time you noticed unusual activity. We review login logs, freeze your account if needed, and walk you through a password reset and two-factor authentication setup to secure access.

When you open an account with lion08, we collect only the information needed to verify your identity, process deposits through DANA, OVO, GoPay and QRIS, and deliver withdrawals.

Personal ID verification requiredPayment details encrypted alwaysYour data, your control

Explore the Lobby Read FAQ

What Information We Collect and Store

lion08 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Lion08 collects your name, email, phone number, date of birth and identification documents to meet local regulatory requirements in Indonesia. When you deposit via DANA, OVO, GoPay or QRIS, we record the transaction amount, time and payment method for reconciliation and fraud prevention. Your account balance,

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withdrawal history and game activity are stored securely on our servers. We retain this data for as long as your account remains active plus three years after closure, unless local law requires a different retention period. Access to your information depends on local law; where local
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law permits, you can request a copy of your data or ask us to correct it by contacting our support team.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

How to Contact Us About Your Privacy

We respond to data requests and privacy concerns through multiple channels. Reach us during our support hours or submit a request anytime; we aim to reply within 48 hours on business days. Support is available in English across all regions including Yogyakarta and Jakarta.

Team online

Live Chat

Open a chat window in your account dashboard between 08:00 and 22:00 WIB daily. Our team handles privacy questions, data access requests and account changes on the spot.

Email Support

Send a message to [email protected] with your account email and request details. We review all emails within one business day and confirm receipt with next steps.

Account Settings

Log into your account, go to Settings > Privacy, and manage your notification preferences and data sharing options directly without waiting for support.

SECURITY & CONTROL

How We Protect Your Data and Account

Your account security and data privacy are built into every layer of lion08. We encrypt all payment information, verify withdrawal requests against registered bank details, and restrict staff access to personal data.

Encryption Standard

All deposits and withdrawals travel through TLS 1.2 encryption. Payment details for DANA, OVO, GoPay and QRIS transactions are never stored in plain text on our servers.

Withdrawal Verification

Every withdrawal request is cross-checked against the bank account or mobile wallet you registered during signup. Mismatches trigger a manual review before any funds leave our system.

Cookie Transparency

We use session cookies to keep you logged in and functional cookies to track your lobby clicks and game history. No third-party trackers or data brokers receive your information without your explicit consent.

Data Retention

Account information stays active while you play. After closure, we archive your data for three years to comply with local audit requirements, then delete it permanently unless law says otherwise.

Staff Access Control

Only named staff members with verified roles can view your personal data. Every access is logged and monitored. You can request an audit trail of who accessed your account and when.

Change Your Data Anytime

Update your email, phone or bank details in Settings > Account. For legal name or ID changes, submit a new document through the verification flow and we'll confirm the update within 24 hours.

Privacy Policy Questions from Our Players

These are the questions we hear most from players in Indonesia about how lion08 handles their data. If you don't see your question here, contact our team via live chat or email.

Your personal data, payment history and game records remain encrypted on our servers for three years after closure to comply with local regulations. After three years, we permanently delete all records unless local law permits or requires a different timeframe. You can request early deletion by contacting support.

We do not sell or trade your personal data to marketing companies. We share payment details only with DANA, OVO, GoPay and QRIS to process your transactions. We may disclose data to law enforcement where local law requires. You receive advance notice of any legal request unless law forbids it.

Log into your account and go to Settings > Privacy > Download My Data. We compile your personal information, account history and transaction records into a file and email it within 48 hours. You can request this as often as you need.

Yes. Payment transactions between you and DANA, OVO, GoPay or QRIS are encrypted end-to-end. lion08 staff cannot see your payment method or bank details after your first deposit. Only you and your bank or mobile wallet provider hold the full record.

Absolutely. Every marketing email includes an unsubscribe link. You can also manage your email preferences in Settings > Notifications and toggle promotional mail on or off instantly. We'll keep sending account alerts and withdrawal confirmations regardless.

Go to Settings > Account to update your email or phone number instantly. For legal name, date of birth or ID details, submit a correction request with supporting documents through Settings > Verification. We review and confirm changes within one business day.

Contact our live chat team immediately or email [email protected] with the date and time you noticed unusual activity. We review login logs, freeze your account if needed, and walk you through a password reset and two-factor authentication setup to secure access.

Our Privacy Policy: What We Collect and Why

How to Contact Us About Your Privacy

Live Chat

Email Support

Account Settings

How We Protect Your Data and Account

Encryption Standard

Withdrawal Verification

Cookie Transparency

Data Retention

Staff Access Control

Change Your Data Anytime

Privacy Policy Questions from Our Players

01 What happens to my data if I close my account?

02 Do you share my information with third parties?

03 How can I download a copy of my data?

04 Are my deposits and withdrawals private?

05 Can I opt out of marketing emails?

06 How do I correct wrong information in my account?

07 What if I suspect my account has been accessed by someone else?

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